Refund Policy

The short version

If WatchTower OS did not do what we said it does, we refund you. If you simply stopped using it, we do not — but you can downgrade at any time and you will not be charged again.

A payment we could not verify

This is the important one. When you pay by bKash, Nagad or Binance, you send real money before anyone here has looked at it. If we cannot match your transaction:

• we tell you why, in writing, on your billing page;
• your plan does not change, and you are not charged again;
• if the money genuinely reached us and we got it wrong, we refund it in full to the number or wallet you sent it from — within 7 working days of us confirming it.

If your payment has been sitting unreviewed for more than 24 hours, write to info@webhaat.org with your transaction ID. That is our failure, not yours.

Something did not work

If a paid feature was unavailable or did not behave as described, tell us at info@webhaat.org and we refund the affected period. You do not need to prove loss and we do not require a reason beyond what went wrong.

Scans that failed because our engine could not start are our fault, and they do not count against your monthly allowance. If you have been charged for a month in which that happened repeatedly, say so.

First 14 days

On your first paid month, if the product is not for you, ask within 14 days and we refund it in full. No questions, no exit survey. This applies once per workspace.

What we do not refund

• Part-months after the first 14 days. Downgrade instead — the change takes effect at the end of the period you have already paid for, and you keep the plan until then.
• Scans you ran and got results from. A scan that returned findings did the work you paid for, even if you did not like the findings.
• Pen tests you authorised and we completed. The engagement report is the deliverable.
• Charges older than 90 days, unless the law where you live says otherwise — in which case the law wins.

How to ask

Email info@webhaat.org from the address on the account, with the workspace name and — for a manual payment — the transaction ID. We answer within one working day and process approved refunds within 7 working days.

Refunds go back the way they came: to the bKash or Nagad number you paid from, the Binance wallet you sent from, or the card that was charged. We cannot send a refund to a different account from the one that paid, because we have no way to confirm it is yours.

Cancelling

Cancel from your billing page whenever you like. Nothing is deleted immediately — your workspace drops to the free plan at the end of the paid period and your scan history stays where it is. Deleting a website is the only thing that destroys data, and that is your decision, not a consequence of cancelling.